Shipping Policy
Thank you for shopping with The DIVAs Lounge!
We are committed to getting your order to you as quickly and safely as possible.
PROCESSING TIME
🚚 Products with Standard Shipping
For products that ship on your normal timeline:
✨ Made Just for You
Each item is made especially for you after your order is placed. Please allow approximately 2–5 business days for production and shipping. You'll receive a tracking email as soon as your order ships.
🌈 Products with Specialty Colors (5–10 Days)
For the pink, orange, and turquoise options fulfilled through the global provider:
✨ Made Just for You
This specialty color is made especially for you after your order is placed. Please allow approximately 5–10 business days for production and shipping. You'll receive a tracking email as soon as your order ships.
Please note that processing times may be extended during holidays, special promotions, product launches, or high-volume order periods.
DOMESTIC SHIPPING (U.S.)
Delivery times begin after your order has been processed and shipped.
INTERNATIONAL SHIPPING
Standard International Shipping: Calculated at checkout
Estimated Delivery Time: 10–30 Business Days
International delivery times may vary depending on customs processing, destination country, local postal services, and other factors outside of our control.
TRACKING YOUR ORDER
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
LOST OR DELAYED PACKAGES
The DIVAs Lounge is not responsible for shipping carrier delays, weather-related delays, customs delays, or packages marked as delivered by the carrier.
If your package appears lost, please contact the shipping carrier first. If you still need assistance, please email us at:
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
• Your order number
• Photos of the item
• A brief description of the issue
We will review your request and provide an appropriate resolution.
CONTACT US
For questions regarding your order, shipping, or products, please contact:
Thank you for supporting The DIVAs Lounge.
Encourage. Empower. Evolve.