Return Policy
RETURN POLICY
At The DIVAs Lounge, every item is made just for you. Each product is printed on demand after you place your order. Most items take 2–5 business days to make before they ship; books are printed on demand — please allow 12–14 business days. Because every item is made to order, we do not keep items on a shelf ready to swap.
Returns and exchanges (apparel, mugs, candles, journals, and other non-book items): We do not accept returns or exchanges if you ordered the wrong size or color, or if you simply changed your mind. Please check the size chart on the product page before you order.
Books: Books are printed on demand, so we do not accept returns for books. If your book arrives damaged, defective, or incorrectly packaged, we will arrange a replacement copy. Contact us within 30 days of your book's shipment date at divaslounge@flygirldiva.com with:
- Your order number
- A clear photo showing the issue
- A brief description of what is wrong
You will not need to send the book back. Please note: slight shifting in content or variations in ink color and coverage are normal in print-on-demand printing and do not count as a defect. Because books are printed on demand, we cannot offer replacements or refunds for content or design preferences, such as typos or formatting.
Damaged, defective, or wrong item (non-book items): If your item arrives damaged, defective, or is not the item you ordered, we will make it right. Contact us within 30 calendar days of delivery at divaslounge@flygirldiva.com with:
- Your order number
- A clear photo showing the issue
- A brief description of what is wrong
Once we review it, we will arrange a free replacement or a refund. You will not need to send the damaged item back.
Please note: small shifts in where the print sits on an item (up to half an inch) are normal for printed items and do not count as a defect.
Thank you for supporting our mission to Encourage, Empower, and Evolve.
The DIVAs Lounge